Accessibility statement

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. This is the standard recommended for public-facing services.

What we have done

• Every page can be reached and operated with a keyboard alone, and includes a “Skip to content” link.
• Text resizes and reflows down to a 320 px-wide screen without loss of content or function.
• Colour is never the only way information is conveyed, and we aim for AA contrast on body text.
• Forms have visible labels, clear error messages, and the input you need is described before you start.
• The site is available in 12 languages, selectable from the header and footer.
• Images that carry meaning have text alternatives; decorative artwork is hidden from screen readers.

Known limitations

Accessibility is an ongoing commitment, not a one-time fix. Some third-party components (such as the payment provider’s secure page) are outside our direct control. Where we find a barrier we cannot remove immediately, we provide an alternative — you can always complete or check an application by emailing us.